About Avon Health

Avon Health is the first AI-native, ONC-certified EMR. Our customers — ranging from fast-growing telehealth companies to value-based care groups to rural health hospitals — run their clinical operations, practice management, and revenue cycle on Avon. We power tens of millions of patient interactions every month and process hundreds of millions of dollars in claims revenue annually.

The EMR market is being rebuilt from the ground up. Legacy systems were designed for a different era of healthcare and can't keep up with how modern companies operate. Avon is the platform built for what comes next — AI woven into every workflow, modern integrations, and infrastructure designed for the companies defining the next decade of healthcare.

The Role

We're expanding our customer team and looking for a sharp, curious Solutions Engineer to support customers across the full lifecycle — from initial demo through implementation to ongoing partnership. You'll partner with our sales and product teams to bring on new customers, get them live, and make sure they're successful long-term. You'll also be a critical bridge between our customers and our product and engineering teams, surfacing the insights that shape what we build next.

What You'll Do

Sales support

• Run technical discovery calls and product demos for prospective customers
• Support RFP responses, security questionnaires (HIPAA, SOC 2, ONC), and trial account setup

Implementation & onboarding

• Guide new customers through go-live: data migration, workflow configuration, user training

Customer support

• Serve as a primary point of contact for assigned accounts on clinical, billing, and product questions
• Handle support tickets and participate in an on-call rotation for severity-1 issues
• Resolve urgent customer issues directly where possible and escalate to engineering when needed

Product feedback

• Synthesize customer feedback and write well-scoped tickets for the engineering team
• Contribute to the help center, product walkthroughs, and release notes

Who You Are

• Bachelor's degree in Computer Science, Engineering, or a related field
• Experience with React, TypeScript, Tailwind, Node.js, and SQL
• Strong problem-solving skills and effective written and verbal communication
• Strong collaborator who's comfortable taking the lead on customer-facing conversations
• Adaptability and enthusiasm for working in a fast-paced, client-focused healthcare environment

Compensation

$85,000 – $110,000 base salary + equity